Frequently Asked Questions (FAQ)
Orders
Q: How can I place an order?
A: Simply browse our collection on bootaesthetic.com, select your favorite items, choose the size and color, and click “Add to Cart.” When ready, proceed to checkout and follow the instructions to complete your purchase.
Q: Can I modify or cancel my order after it’s placed?
A: Orders are processed quickly to ensure fast shipping. If you need to modify or cancel, please act immediately by visiting your account order page. Once an order has been shipped, it cannot be changed or canceled.
Q: Do you offer gift wrapping?
A: Yes! You can select gift wrapping at checkout for an additional fee.
Shipping
Q: What shipping options are available?
A: We offer Standard, Express, and Overnight shipping within the U.S. Free Standard shipping is available on orders over $200. For more details, please see our Shipping Information page.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can also track your order by logging into your account on bootaesthetic.com.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in sellable condition. Free returns are available on all U.S. orders. Visit our Returns Page for detailed instructions.
Q: How do I exchange an item?
A: Exchanges can be made by returning the original item and placing a new order for the desired product.
Q: How long does it take to process a return?
A: Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to the original payment method.
Products & Sizing
Q: How do I find my perfect fit?
A: Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up for the best fit.
Q: Are your shoes true to size?
A: Yes, most of our shoes fit true to standard U.S. sizes. For specific style recommendations, please refer to the product description.
Q: Are your materials sustainable?
A: We are committed to sourcing high-quality, ethically made materials for our products.
Account & Payments
Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and streamline future purchases.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Customer Support
Q: How can I contact customer support?
A: For inquiries, please visit our Contact Page or submit a request through your account.